Focus: Customer Experience, Service Delivery, Colocation, Operations and Process
Office: Boston, MA
Hometown: Boston, MA
Previous Experience: Putnam Investments, Eureka Broadband, Alloy Inc.
Alma mater: Hamilton College
Fedor Smith is the President and Managing Partner of ATLANTIC-ACM. Mr. Smith specializes in operations analysis, customer feedback research, and market sizing. He manages proprietary projects ranging from competitive benchmarking to customer satisfaction for major telecommunications providers. Mr. Smith has worked extensively in both the wireless and wireline markets, and has been regular panelist and speaker at some of the nation’s premier prepaid and mobile conferences. Prior to joining ATLANTIC-ACM, he worked at Alloy Media and Marketing in New York City, Eureka Broadband, and Putnam Investments.
Mr. Smith graduated from Hamilton College with a degree in history and economics and has done graduate work in finance, marketing and operations management at Harvard University. Fedor is a triathlete and enjoys squash and surfing.