Boston, August 12, 2009

Yesterday evening, ATLANTIC-ACM delivered its Business Connectivity and Wireless Carrier Excellence Awards at the downtown Harvard Club of Boston.  The awards were based on results from the 2009 Business Connectivity and Wireless Report Card, which rates carriers in key product and service categories based on more than 3,000 individual customer evaluations. The awards were presented by ATLANTIC-ACM CEO Dr. Judy Reed Smith.

Featured:  Fedor Smith, President, ATLANTIC-ACM; Charlie Field, Vice President/General Manager, New England, PAETEC; Eric Bozich, Vice President, Product Management, Qwest; Bill Archer, CMO, AT&T Business Solutions; Dr. Judy Reed Smith, CEO, ATLANTIC-ACM; Steve Starliper, Vice President, Product Management, tw telecom; William Roof, Branch Sales Manager, Sprint; Felipe Alvarez, President, RCN Metro; John Purcell, President and CEO, Fibertech

Since 1995, the ATLANTIC-ACM Report Card series has been the industry standard benchmark for customer opinion and satisfaction in key telecom areas, and the Business Connectivity Report Card, now in its fourth year, directly addresses the vital business/enterprise segment.  

Winners were as follows:

• AT&T:  ILEC/IXC Brand, SMB Voice Value
• Qwest:  ILEC/IXC Provisioning, Sales Reps, Customer Service, Network Performance, Billing, SMB Data Value, Enterprise Data Value and Enterprise Voice Value
• Sprint:  ILEC/IXC Customer Service
• Fibertech:  CLEC/Cable/Fiber Brand, Provisioning, Sales Reps, Customer Service, Network Performance and Billing
• PAETEC:  CLEC/Cable/Fiber SMB Voice Value, Enterprise Voice Value
• RCN:  CLEC/Cable/Fiber Enterprise Data Value
• tw telecom:  CLEC/Cable/Fiber SMB Data Value 
• Verizon Wireless:  Wireless Brand, Billing, Provisioning, Sales Reps, Customer Service and Network Performance
• T-Mobile:  Wireless Billing

About ATLANTIC-ACM:
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industry. The company has been providing benchmarked customer feedback for carriers in its “Report Card” Series since 1995, including the “Business Connectivity Report Card,” which is in its fourth year of production. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.

Press Contact:
Contact Dr. Judy Reed Smith directly at +1 617 720 3700, or by e-mail at judyrsmith@atlantic-acm.com