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# ATLANTIC-ACM

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- [ATLANTIC-ACM Delivers 2026 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2026-global-wholesale-service-provider-excellence-awards/) - Boston, MA – May 20th, 2026, Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2026 Global Wholesale Service Provider Excellence Awards. The awards are based on ratings from 460+ unique wholesale buyers who provided ~1,700 carrier specific evaluations of service level and product quality for their current providers. The awards are determined
- [ATLANTIC-ACM Announces 2026 U.S. Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2026-u-s-business-connectivity-service-provider-excellence-awards/) - Boston, MA – April 16th, 2026 Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2026 U.S. Business Connectivity Service Provider Excellence Awards. The awards are based on survey feedback from 1,091 business services buyers who provided over 3,050 carrier specific evaluations of service level and product quality for their current providers. ATLANTIC-ACM
- [ATLANTIC-ACM Announces 2025 U.S. Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2025-u-s-wholesale-service-provider-excellence-awards/) - Boston, MA – December 2nd, 2025 Leading TMT consultancy and market diligence firm ATLANTIC-ACM announced the winner of the 2025 U.S. Wholesale Service Provider Excellence Awards based on the 28th annual U.S. Wholesale Report Card study. The awards are based on detailed reviews from ~350 unique customers who rated each of the providers from
- [ATLANTIC-ACM Announces 2025 U.S. Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2025-u-s-business-connectivity-service-provider-excellence-awards/) - Boston, MA – June 9th, 2025 Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2025 U.S. Business Connectivity Service Provider Excellence Awards. The awards are based on survey feedback from 1,178 business services buyers who provided over 3,400 carrier specific evaluations of service level and product quality for their current providers. ATLANTIC-ACM
- [ATLANTIC-ACM Delivers 2025 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2025-global-wholesale-service-provider-excellence-awards/) - Boston, MA – May 7th, 2025, Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2025 Global Wholesale Service Provider Excellence Awards on May 7th. The awards are based on ratings from 450+ unique wholesale buyers who provided over 1,800 carrier specific evaluations of service level and product quality for their current providers.
- [ATLANTIC-ACM Announces 2024 U.S. Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2024-u-s-wholesale-service-provider-excellence-awards/) - Boston, MA – November 12th, 2024 Leading TMT consultancy and market diligence firm ATLANTIC-ACM announced its 2024 U.S. Wholesale Service Provider Excellence Awards based on the 27th annual U.S. Wholesale Report Card study. The awards are based on detailed reviews from ~350 unique customers that rate each of the providers from which they currently
- [ATLANTIC-ACM Announces 2024 U.S. Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2024-u-s-business-connectivity-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2024 U.S. Business Connectivity Service Provider Excellence Awards.
- [ATLANTIC-ACM Delivers 2024 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2024-global-wholesale-service-provider-excellence-awards/) - Boston, MA – May 15th, 2024, Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2024 Global Wholesale Service Provider Excellence Awards on May 15th. The awards are based on ratings from 470+ unique wholesale buyers who provided over 1,900 carrier specific evaluations of service level and product quality for their current providers.
- [ATLANTIC-ACM Announces 2023 U.S. Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2023-u-s-wholesale-service-provider-excellence-awards/) - Boston, MA – December 12th, 2023 Leading TMT consultancy and market diligence firm ATLANTIC-ACM announced its 2023 U.S. Wholesale Service Provider Excellence Awards based on the 26th annual U.S. Wholesale Report Card study. The awards are based on detailed reviews from ~400 unique customers that rate each of the providers from which they currently
- [ATLANTIC-ACM Announces 2023 U.S. Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2023-u-s-business-connectivity-service-provider-excellence-awards/) - Boston, MA – August 21st, 2023 Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2023 U.S. Business Connectivity Service Provider Excellence Awards. The awards are based on survey feedback from 1,290 business services buyers who provided over 3,500 carrier specific evaluations of service level and product quality for their current providers. ATLANTIC-ACM
- [ATLANTIC-ACM Delivers 2023 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2023-global-wholesale-service-provider-excellence-awards/) - Boston, MA – May 15th, 2023, Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2023 Global Wholesale Service Provider Excellence Awards on Monday, May 15th. The awards are based on ratings from 530+ unique wholesale buyers who provided over 2,350 carrier specific evaluations of service level and product quality for their current
- [J. Drew Mullin Joins ATLANTIC-ACM as Partner](https://www.atlantic-acm.com/j-drew-mullin-joins-atlantic-acm-as-partner/) - [et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.20.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Boston, MA – January 23rd, 2023 ATLANTIC-ACM announced today the appointment of J. Drew Mullin as Partner. In his role, Mullin will provide leadership, strategy, and operational expertise to an ATLANTIC-ACM team
- [ATLANTIC-ACM Announces 2022 U.S. Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2020-u-s-wholesale-service-provider-excellence-awards/) - [et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.20.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Boston, MA – January 13th, 2023 Leading TMT consultancy and market diligence firm ATLANTIC-ACM announced its 2022 U.S. Wholesale Service Provider Excellence Awards based on the 26th annual U.S. Wholesale Report Card study. The
- [2021 ATLANTIC-ACM’s Business Connectivity Report Card Insights](https://www.atlantic-acm.com/2021-atlantic-acms-business-connectivity-report-card-insights/) - [et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]ATLANTIC-ACM’s 2021 Business Connectivity Report Card Assesses Impact of COVID-19 on Networking Practices TMT focused research and consulting firm ATLANTIC-ACM introduced its Business Connectivity Report Card survey in 2006 to offer competitive customer experience
- [Visual DATALINE: Business DIA Revenues to Reach $7.5b by 2017](https://www.atlantic-acm.com/visual-dataline-business-dia-revenues-to-reach-7-5b-by-2017/)
- [Business Wireline Trends in 2013](https://www.atlantic-acm.com/business-wireline-trends-in-2013/) - Migration to new technologies, diversification of products and services, and cable companies capturing market share will color the business wireline landscape this year. The following are some trends to watch for as 2013 plays out: Company spending remains measured through 2013. Uncertainty associated with the government’s fiscal plans – and anemic economic growth – will
- [Lucky '13 Stateside Wholesale Forecasts](https://www.atlantic-acm.com/lucky-13-stateside-wholesale-forecasts/) - What a year we experienced in 2012. Mergers, new wireless network builds, new smartphones driving even more data use, the US economy clawing slowly upward (except when jitters over Europe sink the market), more patent suits over innovation ownership and unquenched thirsts for Ethernet connections. 2013 won't be easy, but our outlook calls for continued
- [2013 ATLANTIC-ACM Awards for Global Wholesale Carrier Excellence Delivered](https://www.atlantic-acm.com/2013-atlantic-acm-awards-for-global-wholesale-carrier-excellence-delivered/) - ATLANTIC-ACM, a leading telecommunications industry research consultancy, today delivered its 2013 ATLANTIC-ACM Awards for Global Wholesale Carrier Excellence at PTC ‘13 in Honolulu, Hawaii. This year's awards are based on more than 1,400 individual ratings of global telecom carriers – by their wholesale customers – for the 2013 edition of ATLANTIC-ACM's Global Wholesale Report Card.
- [ATLANTIC-ACM President to Lead CEO Panel at Metro Connect USA 2013](https://www.atlantic-acm.com/atlantic-acm-president-to-lead-ceo-panel-at-metro-connect-usa-2013/) - Leading telecommunications industry research consultancy ATLANTIC-ACM announced today that Fedor Smith, ATLANTIC-ACM's president, will moderate a CEO panel addressing opportunities and threats in the metro marketplace at Metro Connect USA 2013 at 9am EST on Wednesday, February 20, 2013 in Miami, Fla. The session, entitled "CEO Interviews: Mapping the Metro Market - Opportunities and Threats
- [Visual DATALINE: Cableco Business Data Services Revenue](https://www.atlantic-acm.com/visual-dataline-cableco-business-data-services-revenue/)
- [Webinar On Demand: OTT Voice and Messaging – The Future of Telecom](https://www.atlantic-acm.com/webinar-on-demand-ott-voice-and-messaging-the-future-of-telecom/) - Fierce Telecom's webinar "OTT Voice and Messaging: The Future of Telecom," which aired Feb. 21st, and featured ATLANTIC-ACM VP Aaron Blazar, is now available for replay on demand at: http://www.fiercetelecom.com/offer/bandwidth2013 Webinar description/contents: Facetime, Google Hangouts, click-to-call and free texting apps. When there is an app for everything and a phone becomes less of a "thing"
- [The Future of the Wholesale Voice Market](https://www.atlantic-acm.com/the-future-of-the-wholesale-voice-market/) - Background: Over the last year we have been fielding many questions from U.S. service providers about the future of the U.S. wholesale voice market and what the business models of the future will look like. Analysis: In October of 2011, the Federal Communications Commission's (FCC's) adoption of the intercarrier compensation reform order effectively changed the
- [ATLANTIC-ACM Delivers 2013 Awards for U.S. Long Haul Wholesale Carrier Excellence](https://www.atlantic-acm.com/atlantic-acm-delivers-2013-awards-for-u-s-long-haul-wholesale-carrier-excellence/) - ATLANTIC-ACM, a leading telecommunications industry research firm, delivered its 2013 Awards for U.S. Long Haul Wholesale Carrier Excellence today at the COMPTEL PLUS Spring 2013 Convention and EXPO in Las Vegas, Nevada. The awards are derived from data for the 2013 edition of ATLANTIC-ACM's U.S. Long Haul Wholesale Carrier Report Card, which is based on
- [Satisfaction Slumps for Global Wholesale Carriers](https://www.atlantic-acm.com/satisfaction-slumps-for-global-wholesale-carriers/) - For more than a decade, Atlantic-ACM has been gathering feedback from global wholesale buyers to develop a market-wide service comparison in our annual Global Wholesale Carrier Report Card. Data from the 2013 study finds that market-wide customer satisfaction with product quality fell in 2012 on both voice and data products. Looking first at voice products,
- [Shining a Bright Spotlight on Dark Fiber](https://www.atlantic-acm.com/shining-a-bright-spotlight-on-dark-fiber/) - Traditionally, communications carriers deliver bandwidth, but in some cases, they're willing to offer long-term leases on unused, physical fiber strands in their networks, commonly known as dark fiber. Not too long ago, dark fiber was a dirty term. While plenty of dark fiber deals were being done in the wholesale space, few carriers would willingly
- [Global Wholesale Carrier Product Ratings Down, Reveals ATLANTIC-ACM Study](https://www.atlantic-acm.com/global-wholesale-carrier-product-ratings-down-reveals-atlantic-acm-study/) - Overall, customer satisfaction with global wholesale products declines year-over-year, generating opportunities for providers with proactive sales reps to capture share from passive providers Strategy and research consultancy ATLANTIC-ACM announced today the general availability of the 2013 edition of its Global Wholesale Report Card. Based on more than 1,400 individual carrier evaluations, this year's study compiles
- [For Wholesalers, Wireless Wins and Losses Becoming a Game of Innovation](https://www.atlantic-acm.com/for-wholesalers-wireless-wins-and-losses-becoming-a-game-of-innovation/) - New wholesale survey results from ATLANTIC-ACM reveal that approximately 30 percent of customers executing wholesale purchases also offer wireless services to their end users. Further, among the seven in 10 that do not, nearly 90 percent indicate they have no future plans to deliver wireless services, suggesting that new prospects for wholesale services from wireless
- [Visual DATALINE: 2013 Global Wholesale Growth Products](https://www.atlantic-acm.com/visual-dataline-2013-global-wholesale-growth-products/)
- [Visual DATALINE: 2013 Global Wholesale Drivers of Purchase](https://www.atlantic-acm.com/visual-dataline-2013-global-wholesale-drivers-of-purchase/)
- [ATLANTIC-ACM Delivers 2013 North American Business Connectivity Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2013-north-american-business-connectivity-awards/) - Strategy and research consultancy ATLANTIC-ACM this evening announced the winners of its 2013 North American Business Connectivity Awards. The awards were delivered by ATLANTIC-ACM CEO Dr. Judy Reed Smith and were based on nearly 5,000 individual ratings of service providers by their enterprise customers for the forthcoming 2013 edition of ATLANTIC-ACM's North American Business Connectivity
- [The Shopping Network: What Will DISH Do Now?](https://www.atlantic-acm.com/the-shopping-network-what-will-dish-do-now/) - Just as I clicked "send" on my last blog, it became immediately irrevelant as DISH launched a new, higher bid for Clearwire, leaving Sprint/Softbank in limbo over the supposedly done deal to acquire the remainder of Clearwire. Since then, a multitude of chess pieces have moved, culminating in Softbank upping its offer for Sprint and,
- [ATLANTIC-ACM Releases 2013 U.S. Long-Haul Carrier Report Card, Finds Network Quality as Top Driver of Purchase](https://www.atlantic-acm.com/atlantic-acm-releases-2013-u-s-long-haul-carrier-report-card-finds-network-quality-as-top-driver-of-purchase/) - Strategy research firm ATLANTIC-ACM today announced the general availability of its 2013 U.S. Long-Haul Wholesale Carrier Report Card, the telecommunications industry's chief benchmarking study of carrier performance with long-haul wholesale customers. This year's study finds that network quality remains the top driver of purchase decisions in the space. "Network Quality remains of paramount importance for
- [Postpaid Wireless Data Revenues Dominating Telecom Industry Growth, Will Reach $130 Billion by 2018, According to New ATLANTIC-ACM Sizing and Share Study](https://www.atlantic-acm.com/postpaid-wireless-data-revenues-dominating-telecom-industry-growth-will-reach-130-billion-by-2018-according-to-new-atlantic-acm-sizing-and-share-study/) - Strategy research consultancy ATLANTIC-ACM today released Strategic Services Take the Stage: U.S. Telecom Wired and Wireless Sizing and Share 2013-2018, the latest edition of the telecom industry's principal sizing and share study. This year's study finds that postpaid wireless data services, which have driven the majority of industry growth and investment for the past several
- [Long-Haul Carriers Maintain High Satisfaction In Network Performance – With Caveats](https://www.atlantic-acm.com/long-haul-carriers-maintain-high-satisfaction-in-network-performance-with-caveats/) - In our previous entry, we reported that long-haul carriers have achieved five straight years of improvements in overall operations scores in ATLANTIC-ACM Carrier Report Cards – a significant achievement for the space. We also noted, however, that beneath the surface, scores vary by customer size. We see a similar trend in this year's network performance
- [ATLANTIC-ACM Delivers 2013 Metro Wholesale Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2013-metro-wholesale-provider-excellence-awards/) - Strategy research consultancy ATLANTIC-ACM delivered its ATLANTIC-ACM 2013 Metro Wholesale Provider Excellence Awards today at the COMPTEL PLUS Convention and Expo in Orlando, Fla. The awards are based on data for the 2013 edition of ATLANTIC-ACM's Metro Provider Wholesale Report Card and derived from more than 1,800 individual ratings of metro service providers by their
- [Our Digital Health Future Spells Big Data Demand for Telcos](https://www.atlantic-acm.com/our-digital-health-future-spells-big-data-demand-for-telcos/) - Personally, I have three different electronic health records providers, and that is even without signing up for Google Health (2008-2012 RIP) or Microsoft HealthVault (2007-present). Massachusetts General Hospital alone has three different storage systems, depending on which doctors need to be reached. They tell me they plan to evolve to a unified service. This sounds
- [U.S. Mobile Opportunities Over the Next Five Years](https://www.atlantic-acm.com/u-s-mobile-opportunities-over-the-next-five-years/) - ATLANTIC-ACM just completed "Strategic Services Take the Stage: U.S. Telecom Wired and Wireless Sizing and Share 2013-2018," its annual five-year forecasting analysis of the U.S. telecom market. With this iteration of the analysis, it again is readily apparent that the key element driving the U.S. market is postpaid data services. We forecast that revenue from
- [Metro Wholesalers Regain Lost Ground with Large Customers](https://www.atlantic-acm.com/metro-wholesalers-regain-lost-ground-with-large-customers/) - A renewed focus on growth products and segments is paying off for metro wholesalers. According to data from the 2013 edition of ATLANTIC-ACM's Metro Wholesale Service Provider Report Card, customer satisfaction with metro wholesalers' overall operations surged 4.4 percent in 2013, reversing losses of 2.5 percent and 1.1 percent in 2011 and 2012, respectively. Digging
- [Why Isn't eBay an MVNO?](https://www.atlantic-acm.com/why-isnt-ebay-an-mvno/) - At the peak of the mobile virtual network operator fervor we witnessed in the 2005 to 2007 timeframe, common wisdom held that a successful MVNO must have killer content, a highly targeted brand or great devices or, better yet, all three. It quickly became clear that those models were not enough to bring customers running,
- [Network Again Tops Drivers of Purchase for Retail Business Connectivity](https://www.atlantic-acm.com/network-again-tops-drivers-of-purchase-for-retail-business-connectivity/) - Through nearly 20 years of Carrier Report Card research at both the wholesale and retail levels, network and price have tended to duke it out for the top driver of purchase among buyers. Perhaps nowhere is this clearer than in the latest edition of ATLANTIC-ACM's North American Business Connectivity Report Card, where network performance sits
- [Top Telecom Business Trends in 2014](https://www.atlantic-acm.com/top-telecom-business-trends-in-2014/) - Technologists will be part of every initiative. As CEOs, CMOs, CFOs and other key roles increasingly become integrated with the CIO/CTO role, companies will leverage advancements in big data, gamification, social networking, collaboration, data analytics machine learning, context marketing and all the other buzz words and phrases. Cloud will be in the conversation for every
- [New Business Models Will Define the Future of Carriers](https://www.atlantic-acm.com/new-business-models-will-define-the-future-of-carriers/) - The future is already here – it’s just not very evenly distributed. William Gibson
- [2014 ATLANTIC-ACM Awards for Global Wholesale Service Provider Excellence Delivered](https://www.atlantic-acm.com/2014-atlantic-acm-awards-for-global-wholesale-service-provider-excellence-delivered/) - Strategy research consultancy ATLANTIC-ACM today delivered its 2014 ATLANTIC-ACM Awards for Global Wholesale Service Provider Excellence at PTC '14 in Honolulu, Hawaii. This year's awards are based on more than 1,500 individual ratings of global telecom service providers – by their wholesale customers – for the 2014 edition of ATLANTIC-ACM's Global Wholesale Service Provider
- [Small Cell -- What's the Deal (Is it Real?)](https://www.atlantic-acm.com/small-cell-whats-the-deal-is-it-real/) - Small cells may be one of the hottest topics in the wireless infrastructure space today, but their impact has yet to show in the United States and many are beginning to question their relevancy: Do they really matter, and, will they really play a major role in U.S. wireless carrier networks and the marketplace? Or
- [Go-to-Market Tune Ups for Small Cell Infrastructure Players](https://www.atlantic-acm.com/go-to-market-tune-ups-for-small-cell-infrastructure-players/) - Tower providers, fiber players, integrators and others are focused on capturing business from the next round of U.S. mobile infrastructure expansion – small cells. In my previous analysisThis email address is being protected from spambots. You need JavaScript enabled to view it.">, I posed the question of whether or not the demand is real (i.e.
- [Comcast-Time Warner Cable Merger to Create Fourth Largest Business Services Player](https://www.atlantic-acm.com/comcast-time-warner-cable-merger-to-create-fourth-largest-business-services-player/) - Today, the Time Warner Cable merger saga came to a tentative conclusion as Comcast agreed to purchase the company in a deal worth $45.2 billion, or $154 a share. There are many implications in this deal for consumer services, which accounted for 92% of Comcast Cable System's (excluding media) revenue and 89% of Time Warner
- [ATLANTIC-ACM Announces Nominees for 2014 Customer Choice Awards](https://www.atlantic-acm.com/atlantic-acm-announces-nominees-for-2014-customer-choice-awards/) - Awards to be delivered at Capacity Magazine's 2014 Metro Connect Awards Dinner in Miami on Feb 27 Research consultancy ATLANTIC-ACM announced today the nominees for its 2014 ATLANTIC-ACM Customer Choice Awards. The awards, which are based on more than 1,800 individual ratings of metro wholesale service providers by their customers for the 2013 edition of
- [Global Wholesalers Rate Higher With Customers in Brand, Network Performance](https://www.atlantic-acm.com/global-wholesalers-rate-higher-with-customers-in-brand-network-performance/) - In last month's column, we covered the latest results from our annual study of global wholesale provider performance with their customers. We also discussed an emerging satisfaction gap by customer size. As wholesale providers focus on growth verticals, large customer satisfaction with overall operations is increasing and satisfaction among small and midsize customers is stagnant
- [Winners of ATLANTIC-ACM Customer Choice Awards Announced Today at Metro Connect USA 2013](https://www.atlantic-acm.com/winners-of-atlantic-acm-customer-choice-awards-announced-today-at-metro-connect-usa-2013/) - Nominations and awards recognize outstanding metro carrier performance in key wholesale customer verticals ATLANTIC-ACM announced today the winners of its Customer Choice Awards, which were delivered by ATLANTIC-ACM president Fedor Smith today at Metro Connect USA 2013 in Miami, Fla. The awards are based on surveys for ATLANTIC-ACM's 2012 Metro Carrier Report Card, which included
- [ATLANTIC-ACM Announces 2014 Customer Choice Awards Winners](https://www.atlantic-acm.com/atlantic-acm-announces-2014-customer-choice-awards-winners/) - Research consultancy ATLANTIC-ACM delivered its 2014 ATLANTIC-ACM Customer Choice Awards tonight at Capacity Magazine's 2014 Metro Connect Awards Dinner in Miami. The awards are based on more than 1,800 individual ratings of metro wholesale service providers by their customers in surveys for the 2013 edition of ATLANTIC-ACM's Metro Wholesale Service Provider Report Card. To be
- [Dark Fiber’s Role in the Mobile Backhaul Ecosystem](https://www.atlantic-acm.com/dark-fibers-role-in-the-mobile-backhaul-ecosystem/) - Dark fiber — the dirty word of early-2000s telecom — is back en vogue in the wireless backhaul market. With the pending initial public offering of Zayo Group, it seems the time is ripe to discuss dark fiber's role in the U.S. mobile backhaul ecosystem and its implications. Discussion around dark fiber backhaul today is
- [ATLANTIC-ACM Named Telecom Industry's Best Metro Advisor Analyst Firm by Capacity Media](https://www.atlantic-acm.com/atlantic-acm-named-telecom-industrys-best-metro-advisor-analyst-firm-by-capacity-media/) - ATLANTIC-ACM Named Telecom Industry's Best Metro Advisor Analyst Firm by Capacity Media At this year's Capacity Magazine's 2014 Metro Connect Awards Dinner in Miami, strategy research consultancy ATLANTIC-ACM was awarded Capacity Magazine's 2014 Metro Connect Award for Best Metro Advisor/Analyst. Considerations for the award included documented successes and achievements as advisors as well as customer
- [When Will Wireless Matter in the Consumer Broadband Access Battle?](https://www.atlantic-acm.com/when-will-wireless-matter-in-the-consumer-broadband-access-battle/) - The broadband ecosystem continues to evolve but a key question remains: When will wireless operators play a major role in disintermediating wired broadband service providers? Wireless access via LTE delivers speeds that rival wired broadband in many places, yet today consumers often purchase both broadband in the home (supplied by wired operators) and data access
- [The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments](https://www.atlantic-acm.com/the-hidden-divide-focus-on-growth-verticals-drives-satisfaction-gap-between-global-wholesale-customer-segments/) - Every year, ATLANTIC-ACM surveys hundreds of global wholesale buyers. We ask them to rate their wholesale providers in various customer-experience touch points as well as product quality and price competitiveness. A quick glance at this year's ratings for overall operations looks like business as usual. Customer satisfaction with overall wholesale service-provider operations has changed by
- [ATLANTIC-ACM Delivers 2014 U.S. Long Haul Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2014-u-s-long-haul-wholesale-service-provider-excellence-awards/) - BOSTON — Research consultancy ATLANTIC-ACM today announced the winners of its 2014 U.S. Long Haul Wholesale Service Provider Excellence Awards at COMPTEL PLUS in Las Vegas. The awards were based on more than 1,000 individual ratings of service providers by their wholesale customers for the 2014 edition of ATLANTIC-ACM's U.S. Long Haul Service Provider Report
- [Old-School Solutions for One of Telecom’s Dirty Little Secrets](https://www.atlantic-acm.com/old-school-solutions-for-one-of-telecoms-dirty-little-secrets/) - Millions of dollars are lost every year due to delays in turning up telecom services. In addition to lost revenue, delays in service delivery result in unhappy customers at what is often a pivotal point in a new customer relationship. These delays frequently are the result of very simple, and very avoidable, failures in customer
- [Managing M2M’s Big Data Will Be An All-Tech-On-Deck Exercise](https://www.atlantic-acm.com/managing-m2ms-big-data-will-be-an-all-tech-on-deck-exercise/) - It's generally accepted that by the beginning of the next decade the machine-to-machine market, or, if you prefer, the larger-scope "Internet of things," will have more connected devices than all other Internet connections combined. Even if that tipping point proves to be off by a few years or, as some argue, we're already there (depending
- [Clash of the Titans: Shaping the Future of US Wireless](https://www.atlantic-acm.com/clash-of-the-titans-shaping-the-future-of-us-wireless/) - The fight for stateside wireless customers shifted from intense to very intense when regulators quashed AT&T's planned purchase of T-Mobile in late 2011. Break-up fees of $2 billion, plus required AT&T spectrum, helped T-Mobile grow its network and enhance its presence. With Verizon still incredibly strong and Sprint's investment from SoftBank, all four players are
- [Wear It Well – Inside or Out](https://www.atlantic-acm.com/wear-it-well-inside-or-out/) - I bought myself a 2014 present. My newest bracelet is black plastic and can tell me how many steps I've walked (2,551 by noon, without having yet made it to the gym), how many miles (1.6), how many flights of stairs I've climbed (three, which I would count as five), how many calories I've burned...
- [A Rift in Competition: Wholesale vs. Retail Operations](https://www.atlantic-acm.com/a-rift-in-competition-wholesale-vs-retail-operations/) - ATLANTIC-ACM's annual Report Card series collects thousands of service provider ratings from their customers. We publish several of these studies each year – all of them focusing on either wholesale or retail telecom sales and service – and they all are used by service providers for benchmarking how they stack up against their competitors as
- [Disorganized Value Chain: The Story of Small Cell and DAS](https://www.atlantic-acm.com/disorganized-value-chain-the-story-of-small-cell-and-das/) - In early April, I had the pleasure of participating in the NEDAS Forum event in New York City. The forum had attendees and speakers covering all aspects of the deployment value chain. From attending, it became clear that Manhattan has served as a very unique test case for a number of operators and ecosystem vendors.
- [Is E for Extra Speed and Extra Margin?](https://www.atlantic-acm.com/is-e-for-extra-speed-and-extra-margin/) - Although 1973 sounds like a long, long time ago, if we realise that 41 years ago this spring Robert Metcalfe conceived the first conceptual hints of what evolved into Ethernet while at MIT, the interval seems small. After a decade of evolution through various uses and standards, the IEEE published a formalised standards paper in
- [Decoding Declines in Enterprise Satisfaction Ratings with Provider Operations](https://www.atlantic-acm.com/decoding-declines-in-enterprise-satisfaction-ratings-with-provider-operations/) - ATLANTIC-ACM's Business Connectivity Report Card is a study of enterprise customer satisfaction with telecom service providers and is part of our Report Card series of annual studies. Survey respondents generated well over 7,000 total carrier ratings in 2012 and 2013, providing us with a strong bead on the pulse of many facets of the retail
- [Wireless Infrastructure Value Chain Consolidation?](https://www.atlantic-acm.com/wireless-infrastructure-value-chain-consolidation/) - Historically, the wireless infrastructure value chain consisting of tower operators, fiber backhaul providers and neutral colocation facility providers has existed as three distinct provider groups. With increased consolidation in each of the infrastructure sectors, and increased focus on turnkey wireless infrastructure deployment, the industry is increasingly filled with chatter about the viability and practicality of
- [ATLANTIC-ACM Releases Free White Paper Detailing the Market Dynamics and Economics Surrounding Small-Cell Infrastructure Development](https://www.atlantic-acm.com/atlantic-acm-releases-free-white-paper-detailing-the-market-dynamics-and-economics-surrounding-small-cell-infrastructure-development/) - 2014 Small Cell Economics & Realities, hosted by RCR Wireless News, now available for free download ATLANTIC-ACM today announced the general availability of 2014 Small Cell Economics & Realities – a white paper examining the emerging small-cell infrastructure requirements and the economics impacting small-cell deployments. "The hype around small-cell network deployments is at an all-time
- [Fast Lane, Slow Lane](https://www.atlantic-acm.com/fast-lane-slow-lane/) - As Google unveiled the first images of its self-driving car prototype, I could not help but notice its most prominent feature - the face across the front. This design element has suffered plenty in reviews and commentary, but I get it. People can be uncomfortable with change at the best of times and trusting your
- [ATLANTIC-ACM Delivers 2014 North American Business Connectivity Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2014-north-american-business-connectivity-awards/) - Strategy and research consultancy ATLANTIC-ACM this evening announced the winners of its 2014 North American Business Connectivity Awards. The awards were delivered by ATLANTIC-ACM president Fedor Smith and were based on approximately 4,000 individual ratings of service providers by their enterprise customers for the forthcoming 2014 edition of ATLANTIC-ACM's North American Business Connectivity Report Card.
- [VIDEO: RCR Wireless News Chat with ATLANTIC-ACM About Small Cell Economics and Realities](https://www.atlantic-acm.com/video-rcr-wireless-news-chat-with-atlantic-acm-about-small-cell-economics-and-realities/) - RCR Wireless News editor Dan Meyer held a live chat with our own Aaron Blazar for RCR readers about the current economic and marketplace realities surrounding small cell development projects. If you missed the live chat, a replay is available below.
- [Level 3 – tw telecom Deal to Create New “Major Player” in Business Telecom](https://www.atlantic-acm.com/level-3-tw-telecom-deal-to-create-new-major-player-in-business-telecom/) - Background: Level 3 announced the planned acquisition of tw telecom for approximately $5.68B in a cash and stock transaction. Analysis: If consummated, the deal will have the following impacts on the market: The deal will help both companies compete. tw telecom will add valuable local assets to Level 3's robust long-haul network, increasing its lit
- [Sprint and T-Mobile US: Three Other Reasons it Might Not Have Worked](https://www.atlantic-acm.com/sprint-and-t-mobile-us-three-other-reasons-it-might-not-have-worked/) - Regulatory hurdles have apparently put to rest Softbank's plans to bid for T-Mobile US, but the potential deal faced headwinds on several other fronts, including go-to-market strategy, coverage and network integration. All in, just like any other deal, the combination of Sprint/ T-Mobile US would not immediately create an all powerful third competitors as there
- [Shaking the Tree, Boss](https://www.atlantic-acm.com/shaking-the-tree-boss/) - As I sat down to write this blog on Tuesday afternoon, July 29th, 2014, the US stock market was heading gently downward. However, the most important of industries had virtually all companies - from AT&T and Verizon down to the smallest telco service providers - with stocks next to those lovely, upward-facing green arrows. What
- [Peering Through Your Portal: Taking a Hard Look at What Your Customers See](https://www.atlantic-acm.com/peering-through-your-portal-taking-a-hard-look-at-what-your-customers-see/) - It's been said that the eyes are the window to the soul. After conducting more than 25 interviews about Web portals with business customers of large telecom carriers, ATLANTIC-ACM found that end-users view customer-facing Web portals as windows into the internal workings of their carriers. For a few of those carriers it may be
- [Dark fiber’s role in the mobile backhaul ecosystem](https://www.atlantic-acm.com/dark-fibers-role-in-the-mobile-backhaul-ecosystem-2/) - As featured in RCRWireless Dark fiber — the dirty word of early-2000s telecom — is back en vogue in the wireless backhaul market. With the pending initial public offering of Zayo Group, it seems the time is ripe to discuss dark fiber’s role in the U.S. mobile backhaul ecosystem and its implications. Discussion around dark
- [Why ATLANTIC-ACM is bullish on fiber](https://www.atlantic-acm.com/why-atlantic-acm-is-bullish-on-fiber/) - As featured in RCRWireless On Oct. 17, Zayo began trading on the New York Stock Exchange, marking the return of a pure fiber infrastructure provider to the public markets. Zayo has built a fiber infrastructure business with a deep metro fiber footprint via 30-plus acquisitions. There are many others out there that have followed similar
- [Backhaul isn’t always about fiber](https://www.atlantic-acm.com/backhaul-isnt-always-about-fiber/) - As featured in RCRWireless Discussion around the cellular backhaul market in the United States today places a heavy emphasis on fiber and putting more glass in the ground — and for good reason. Ultimately, Atlantic-ACM believes that in order to meet expected growth in bandwidth consumption, fiber will be the backhaul technology of choice at
- [ATLANTIC-ACM Delivers 2014 Metro Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2014-metro-wholesale-service-provider-excellence-awards/) - Strategy research consultancy ATLANTIC-ACM delivered its ATLANTIC-ACM 2014 Metro Wholesale Provider Excellence Awards today at the COMPTEL PLUS Convention and Expo in Dallas, Texas. The awards are based on data for the 2014 edition of ATLANTIC-ACM's Metro Wholesale Service Provider Report Card and derived from more than 1,800 individual ratings of metro service providers by
- [Spending $41B-plus on spectrum is only the beginning](https://www.atlantic-acm.com/spending-41b-plus-on-spectrum-is-only-the-beginning/) - As featured in RCRWireless This week marks the continuation of the advanced wireless services 3 spectrum auction, also known as Auction 97. With bids passing $41 billion, the auction is re-emphasizing just how much value mobile service providers place on spectrum. Not surprisingly, the largest bids are for key areas – the Northeast corridor (New
- [ATLANTIC-ACM Delivers 2015 ATLANTIC-ACM Awards for Global Wholesale Service Provider Excellence](https://www.atlantic-acm.com/atlantic-acm-delivers-2015-atlantic-acm-awards-for-global-wholesale-service-provider-excellence/) - Strategy research consultancy and market diligence firm ATLANTIC-ACM today delivered its 2015 ATLANTIC-ACM Awards for Global Wholesale Service Provider Excellence at PTC '15 in Honolulu, Hawaii. This year's awards are based on approximately 1,500 individual ratings of global telecom service providers – by their wholesale customers – for the 2015 edition of ATLANTIC-ACM's Global Wholesale
- [Analyst Angle: And the IoT market leader will be …](https://www.atlantic-acm.com/and-the-iot-market-leader-will-be/) - As featured in RCR Wireless There is no debate on the premise that the “Internet of Things” sector is poised for massive growth and, with that, represents endless opportunities across all industries and subsectors. With billions of connected “things” driving several trillions of dollars in revenue, understanding where market participation opportunities lie across different sectors
- [Top Business Telecom Networking Trends in 2015](https://www.atlantic-acm.com/top-business-telecom-networking-trends-in-2015/) - As featured in Telecom Ramblings Technology is redefining the core products and operations in almost every industry. The role of the CIO (or CTO or CDO, etc.) is becoming central to marketing, operations, product development, customer support, security, financial analysis, business planning and more. As CIOs work to tie these vital roles together through efficient,
- [Wholesales Trends: 10 for ‘15](https://www.atlantic-acm.com/wholesales-trends-10-for-15/) - As featured in Capacity Magazine 2015 will be a challenging year for wholesale carriers, as was 2014. Traditional services still supply most revenues but they are shrinking and how those services are sold, and to whom, is shifting. New services are taking hold, but not as fast as the hype nor as easily as managers had
- [U.S. wireless infrastructure themes for 2015](https://www.atlantic-acm.com/u-s-wireless-infrastructure-themes-for-2015/) - As Featured in RCR Wireless It is shaping up to be a very interesting 2015 in the world of wireless infrastructure. As operators and investors evaluate how to play their cards this year and beyond, there are several key areas that need to be factored in to business management, expansion and investment strategies connected to U.S. wireless
- [Trends in Optical Transport](https://www.atlantic-acm.com/trends-in-optical-transport/) - As featured in Jaymie Scotto & Associates ATLANTIC-ACM Partner, Charlie Reed discusses trends in Optical Transport at a JSA TV C-level round table https://www.youtube.com/watch?v=B3IzznATy2s
- [C-RAN generating new business opportunities](https://www.atlantic-acm.com/c-ran-generating-new-business-opportunities/) - As featured in RCRWireless Wireless operators in today’s market face increasing pressure on the top line as price competition continues to ramp up. At the same time, network performance expectations among consumers remain high as usage continues to grow, leaving operators looking for more cost-efficient network solutions. Over the past year, cloud radio access network
- [M2M within the Healthcare Sector](https://www.atlantic-acm.com/m2m-within-the-healthcare-sector/) - New possibilities and application areas have been generated through wireless communication technologies within healthcare information technology (HCIT). The Healthcare industry’s M2M adoption (aka telehealth) is the hybrid use of medical devices and communication technology to monitor patient status, symptoms, treatment and outcomes. According to industry analysts, the global telehealth market is expected to grow by
- [ATLANTIC-ACM Delivers 2015 Awards for U.S. Long Haul Wholesale Service Provider Excellence](https://www.atlantic-acm.com/atlantic-acm-delivers-2015-awards-for-u-s-long-haul-wholesale-service-provider-excellence/) - Research consultancy and market diligence firm ATLANTIC-ACM today delivered its 2015 ATLANTIC-ACM Awards for U.S. Long Haul Wholesale Service Provider Excellence at the COMPTEL PLUS Business Expo 2015 in Orlando, Florida. This year's awards were based on more than 1,000 evaluations of long haul service providers by their wholesale customers for the 2015 edition of
- [Is it cheaper to build or buy a fiber network? It depends.](https://www.atlantic-acm.com/is-it-cheaper-to-build-or-buy-a-fiber-network-it-depends/) - In the last week, we have seen ~$3B of transaction value between the Crown Castle/Sunesys and Lightower/Fibertech transactions at multiples as high as ~15x (EV/EBITDA). These are some of the highest multiples the industry has seen in recent history, sparking substantial debate on potential bubbles and a market that requires deep pockets to enter. With
- [Making the small cell economics work](https://www.atlantic-acm.com/making-the-small-cell-economics-work/) - As featured in RCR Wireless Crown Castle has acquired three metro fiber operators in the past eight months. Its first deal was viewed at first as a one-off to fill a network density need. But after the April 30 announcement of the $1 billion acquisition of Sunesys, it’s become clear that Crown Castle needs fiber
- [Why SDN will be at the Centre of African Telecoms Infrastructure Development](https://www.atlantic-acm.com/why-sdn-will-be-at-the-centre-of-african-telecoms-infrastructure-development/) - As featured in Developing Telecoms By Charlie Reed and Arsene Baliki Over the past decade, the use of Information Communication and Technology (ICT) has grown rapidly in Africa, with Africans using mobile phones, the Internet and email for both work and entertainment. The ramp up in activity is causing exponential increases in demand for bandwidth
- [ATLANTIC-ACM Delivers 2015 North American Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2015-north-american-business-connectivity-service-provider-excellence-awards/) - This evening, leading research and market diligence firm ATLANTIC-ACM delivered its 2015 North American Business Connectivity Service Provider Excellence Awards at the Telecom Exchange Pre-party in New York City. The awards were based on more than 4,000 individual business connectivity service provider evaluations by their retail business customers for the 2015 edition of ATLANTIC-ACM’s
- [Service agility through service innovation – Unpacking OSS/BSS](https://www.atlantic-acm.com/service-agility-through-service-innovation-unpacking-ossbss/) - As featured in Telecom Ramblings Framing the situation Competition amongst communications solutions providers (CSPs) continues to heat up as enterprises and individuals become increasingly dependent upon their connectivity. With an increasingly complex set of services, CSPs continue to spend billions on OSS/BSS solutions and platforms as these systems are the key to operational excellence, which
- [ATLANTIC-ACM Delivers 2015 Metro Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2015-metro-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2015 Metro Wholesale Service Provider Excellence Awards on Monday, October 19 at the COMPTEL PLUS Fall 2015 Business Expo in San Francisco, California. The awards were based on more than 1,700 customer evaluations of metro area service providers for the 2015 edition of ATLANTIC-ACM’s Metro Wholesale
- [ATLANTIC-ACM Delivers 2016 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2016-global-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2016 Global Wholesale Service Provider Excellence Awards on Wednesday, January 20 at PTC’s annual conference in Honolulu, Hawaii. The awards were based on more than 1,400 customer evaluations of international wholesale service providers for the 2016 edition of ATLANTIC-ACM’s Global Wholesale Report Card. ATLANTIC-ACM President
- [ATLANTIC-ACM Delivers 2016 U.S. Long Haul Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2016-u-s-long-haul-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2016 U.S. Long Haul Wholesale Service Provider Excellence Awards on Monday, April 11 at the INCOMPAS Show in Washington D.C. The awards were based on more than 800 customer evaluations of U.S. long haul wholesale service providers for the 2016 edition of ATLANTIC-ACM’s U.S. Long
- [ATLANTIC-ACM Delivers 2016 North American Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2016-north-american-business-connectivity-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2016 North American Business Connectivity Service Provider Excellence Awards on Tuesday, June 21 at JSA’s annual Telecom Exchange NYC Opening Reception in New York, NY. The awards were based on more than 3,400 customer evaluations of telecom business services providers for the 2016 edition
- [ATLANTIC-ACM Delivers 2016 Metro Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2016-metro-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2016 Metro Wholesale Service Provider Excellence Awards on Monday, October 24 at the INCOMPAS Show in Dallas, TX. The awards were determined by responses to the firm’s annual customer feedback survey which collected more than 1,279 customer evaluations of metro wholesale service providers for the
- [ATLANTIC-ACM Delivers 2017 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2017-global-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2017 Global Wholesale Service Provider Excellence Awards on Wednesday, January 18 at PTC’s annual conference in Honolulu, Hawaii. The awards were based on approximately 1,400 customer evaluations of international wholesale service providers for the 2017 edition of ATLANTIC-ACM’s Global Wholesale Report Card. ATLANTIC-ACM President and
- [ATLANTIC-ACM Delivers 2017 U.S. Long Haul Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2017-u-s-long-haul-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2017 U.S. Long Haul Wholesale Service Provider Excellence Awards on Tuesday, April 4 at the INCOMPAS Show in New Orleans, LA. The awards were based on nearly 700 customer evaluations of U.S. Long Haul wholesale service providers for the 2017 edition of ATLANTIC-ACM’s U.S. Long
- [ATLANTIC-ACM Delivers 2017 North American Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2017-north-american-business-connectivity-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2017 Business Connectivity Service Provider Excellence Awards on Tuesday, June 20th at JSA’s annual Telecom Exchange NYC Opening Reception in New York, NY. The awards were determined by responses to the firm’s annual customer feedback survey which collected more than 4,100 customer evaluations of North
- [ATLANTIC-ACM Delivers 2017 Metro Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2017-metro-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2017 Metro Wholesale Service Provider Excellence Awards on Monday, October 16 at the INCOMPAS Show in San Francisco, CA. The awards were determined by responses to the firm’s annual customer feedback survey which collected approximately 1,450 customer evaluations of more than 60 individual metro wholesale
- [ATLANTIC-ACM Delivers 2018 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2018-global-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2018 Global Wholesale Service Provider Excellence Awards on Tuesday, January 23 at PTC’s annual conference in Honolulu, Hawaii. The awards were based on more than 1,300 customer evaluations of international wholesale service providers for the 2018 edition of ATLANTIC-ACM’s Global Wholesale Report Card. ATLANTIC-ACM President
- [ATLANTIC-ACM Announces 2018 U.S. Long Haul Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2018-u-s-long-haul-wholesale-service-provider-excellence-awards/) - Boston, MA – May 10, 2018 Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2018 U.S. Long Haul Wholesale Service Provider Excellence Awards on Tuesday, May 8 at International Telecoms Week in Chicago, IL. The awards are based on the 2018 U.S. Long Haul Wholesale Report Card, which is an industry wide customer
- [ATLANTIC-ACM Announces 2018 North American Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2018-north-american-business-connectivity-service-provider-excellence-awards/) - Boston, MA – June 20, 2018 Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2018 North American Business Connectivity Service Provider Excellence Awards on Tuesday, June 19 at JSA's annual Telecom Exchange NYC Opening Reception in New York, NY. The awards are based on nearly 2,500 customer evaluations of telecom business services providers
- [ATLANTIC-ACM Delivers 2018 Metro Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2018-metro-wholesale-service-provider-excellence-awards/) - Boston, MA – October 30, 2018 Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2018 Metro Wholesale Service Provider Excellence Awards on Tuesday, October 30 at the INCOMPAS Show in Las Vegas, NV. The awards were determined by responses to the firm’s annual customer feedback survey, which collected nearly 1,100 customer evaluations of approximately
- [ATLANTIC-ACM Delivers 2019 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2019-global-wholesale-service-provider-excellence-awards/) - Boston, MA – January 21, 2019 Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2019 Global Wholesale Service Provider Excellence Awards on Sunday, January 20 at the annual Pacific Telecommunications Council (PTC) conference in Honolulu, Hawaii. The awards were determined by responses to the firm’s annual market wide customer feedback survey, through which
- [ATLANTIC-ACM Delivers 2019 Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2019-business-connectivity-service-provider-excellence-awards/) - [av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' av_uid='av-jxevro1b' admin_preview_bg=''] Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2019 Business Connectivity Service Provider Excellence Awards on Monday, June 24 at International Telecoms Week in Atlanta, GA. The awards were based on nearly 4,500 customer evaluations of 180 business telecom service providers. ATLANTIC-ACM introduced the
- [ATLANTIC-ACM Delivers 2019 U.S. Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2019-u-s-wholesale-service-provider-excellence-awards/) - Boston, MA – December 31, 2019 Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2019 U.S. Wholesale Service Provider Excellence Awards on Tuesday, December 31st. The awards were determined by responses to the firm’s annual customer feedback survey, which collected over 1,300 customer evaluations from nearly 350 individual respondents. The 2019 analysis of
- [ATLANTIC-ACM Delivers 2020 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2020-global-wholesale-service-provider-excellence-awards/) - Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2020 Global Wholesale Service Provider Excellence Awards on Tuesday, January 21 at the annual Pacific Telecommunications Council (PTC) conference in Honolulu, Hawaii. The awards were determined by responses to the firm’s annual customer feedback survey, which collected over 1,600 customer evaluations from nearly 400 individual
- [ATLANTIC-ACM Announces 2020 North American Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2020-north-american-business-connectivity-service-provider-excellence-awards/) - Boston, MA – August 24th, 2020 TMT focused research consultancy and market diligence firm ATLANTIC-ACM announced its 2020 U.S. Business Connectivity Service Provider Excellence Awards based on the results of their industry leading customer experience benchmarking study of business end users. The awards are determined by detailed user reviews from over 1,200 unique customers who
- [ATLANTIC-ACM Announces 2022 U.S. Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2022-u-s-wholesale-service-provider-excellence-awards/) - Boston, MA – January 12th, 2023 Leading TMT consultancy and market diligence firm ATLANTIC-ACM announced its 2022 U.S. Wholesale Service Provider Excellence Awards based on the 26th annual U.S. Wholesale Report Card study. The awards are based on detailed reviews from ~350 unique customers that rate each of the providers from which they currently buy
- [ATLANTIC-ACM Delivers 2021 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2021-global-wholesale-service-provider-excellence-awards/) - Boston, MA – May 20, 2021 Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2021 Global Wholesale Service Provider Excellence Awards on Thursday, May 20. The awards were determined by responses to the firm’s annual customer feedback survey, which collected over 1,300 customer evaluations from nearly 350 individual respondents. ATLANTIC-ACM introduced the Global
- [ATLANTIC-ACM Announces 2021 U.S. Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2021-u-s-business-connectivity-service-provider-excellence-awards/) - Boston, MA – December 17th, 2021 TMT focused research consultancy and market diligence firm ATLANTIC-ACM announced its 2021 U.S. Business Connectivity Service Provider Excellence Awards based on the results of their industry leading customer experience benchmarking study of business end-users. The awards are determined by detailed user reviews from over 800 unique customers who provided
- [ATLANTIC-ACM Announces 2021 U.S. Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2021-u-s-wholesale-service-provider-excellence-awards/) - Boston, MA – February 2nd, 2022 Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2021 U.S. Wholesale Service Provider Excellence Awards on Wednesday, February 2nd. The awards are determined by detailed user reviews from 300 unique customers who provided 1,200 carrier specific evaluations of service level and product quality for their current providers.
- [ATLANTIC-ACM’s 2021 Business Connectivity Report Card Assesses Impact of COVID-19 on Networking Practices](https://www.atlantic-acm.com/atlantic-acms-2021-business-connectivity-report-card-assesses-impact-of-covid-19-on-networking-practices/) - Boston, MA – February 2nd, 2022 TMT focused research and consulting firm ATLANTIC-ACM introduced its Business Connectivity Report Card survey in 2006 to offer competitive customer experience benchmarking to carriers, as well as, insights on shifting purchase dynamics and buying priorities for Enterprise Voice and Data services. One of the key focus areas of this
- [ATLANTIC-ACM Delivers 2022 Global Wholesale Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-delivers-2022-global-wholesale-service-provider-excellence-awards/) - Boston, MA – July 20th, 2022, Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2022 Global Wholesale Service Provider Excellence Awards on Wednesday, July 20th. The awards are based on ratings from 350+ unique wholesale buyers who provided over 1,300 carrier specific evaluations of service level and product quality for their current providers.
- [ATLANTIC-ACM Announces 2022 U.S. Business Connectivity Service Provider Excellence Awards](https://www.atlantic-acm.com/atlantic-acm-announces-2022-u-s-business-connectivity-service-provider-excellence-awards/) - Boston, MA – September 19th, 2022 ATLANTIC-ACM announced its 2022 U.S. Business Connectivity Service Provider Excellence Awards based on the results of their industry leading customer experience benchmarking study of business end-users. The awards are determined by detailed user reviews from over 1,070 unique customers who provided 2,700+ carrier specific evaluations of service level and

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