I. Executive Summary
II. Overview of the US Local Exchange Carrier Industry
- Regulation
- Market Sizing and Share
III. Defining Metro Market Components: Carriers, Geography, Offerings
& Market Catalysts
- What makes a carrier a “Metro Carrier”
- Discussion of Metro Product Offerings
- Discussion of Catalysts in Metro Markets
IV. The Players: Metro Carrier Case Studies
- Alltel
- American Fiber Systems
- AT&T
- BellSouth
- Cbeyond
- CenturyTel(LightCore)
- Cogent
- Comcast
- Cox
- Fibertech Networks
- FPL FiberNet
- Level 3
- Looking Glass
- Mpower
V. Respondent Portrait
- Statistical Representation of Respondents
- Discussion of respondent characteristics
VI. Customer Metro Purchase Criteria:
- General customer preference trends
-- Vertical
-- Size
-- Geography
-- Spend
-- Growth
VII. Categorical Analysis of Service-Partner Category Ratings:
Brand, Sales Reps, Provisioning, Network Performance, Customer
Service, Billing
- ILEC/RBOC
- MSO
- CLEC
- Regional/National Facilities-Based
- Metro Specific Facilities-Based
VIII. Product Ratings
- PRI
- Local Access Products
- VoIP Products
- Local Voice Products
- Ethernet
- SONET Ring Services
- Direct Internet Access
- Dark Fiber
IX. Mean Service-Partner and Product Ratings by Respondent Vertical
X. Satisfaction of Wholesale Metro Customer vs. General Wholesale
Customers
XI. Conclusions
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