Boston, MA – July 20th, 2022, Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2022 Global Wholesale Service Provider Excellence Awards on Wednesday, July 20th. The awards are based on ratings from 350+ unique wholesale buyers who provided over 1,300 carrier specific evaluations of service level and product quality for their current providers.
ATLANTIC-ACM introduced the Global Wholesale Report Card survey in 2000 to offer wholesale providers competitive customer experience benchmarking data along with insights on shifting purchase dynamics and buying priorities.
Network Performance remains the primary consideration for global wholesale customers when buying services, followed by Network Security, Price, and Customer Service. Respondents indicated a continued trend of increased wireless adoption and a heavy focus on core data connectivity and last mile data access. 5G Connectivity, DDoS Mitigation, Neutral Colocation, and Cloud Direct Connect fuel buyer demand for additional services.
ATLANTIC-ACM gives awards across two carrier groups, Large Service Providers and Midsized Service Providers, which are segmented based on total estimated wireline revenue. ATLANTIC-ACM recognizes the top Large Service Providers and Midsized Providers in each major operational category as well as the highest combined average for quality and price ratings (value) in data and voice. The winners for ATLANTIC-ACM’s 2022 Global Wholesale Service Provider Excellence Awards are:
The winners for Large Service Providers were:
- Orange: Brand, Service Delivery, and Data Value
- Telefonica: Customer Service, Billing, Sales Reps
- Telus: Network Performance
- AT&T: Voice Value
The winners for Midsized Service Providers were:
- Telia Carrier: Brand, Network Performance, and Customer Service
- iBasis: Sales Reps, Service Delivery, Billing, and Voice Value
- Sparkle: Data Value
ATLANTIC-ACM is a leading strategic advisory and market diligence consulting firm to the telecom and technology sectors, helping operators and investors navigate changing market dynamics, economies, and technologies since 1991. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com