Boston, MA – May 15th, 2023, Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2023 Global Wholesale Service Provider Excellence Awards on Monday, May 15th. The awards are based on ratings from 530+ unique wholesale buyers who provided over 2,350 carrier specific evaluations of service level and product quality for their current providers.
ATLANTIC-ACM introduced the Global Wholesale Report Card survey in 2000 to offer wholesale providers competitive customer experience benchmarking data along with insights on shifting purchase dynamics and buying priorities.
Network Performance remains the primary consideration for global wholesale customers when buying services, followed by Price, Service Delivery, and Network Security. Respondents indicated a continued trend of increased wireless adoption and a heavy focus on core data connectivity and last mile data access. DDoS Mitigation, Neutral Colocation, Cloud Managed Network Security, Threat Management, and 5G Connectivity fuel buyer demand for additional services.
ATLANTIC-ACM gives awards across two carrier groups, Large Service Providers and Midsized Service Providers, which are segmented based on total estimated wireline revenue. ATLANTIC-ACM recognizes the top Large Service Providers and Midsized Providers in each major operational category, as well as the highest combined average for quality and price ratings (value) in data and voice. The winners for ATLANTIC-ACM’s 2023 Global Wholesale Service Provider Excellence Awards are:
The 2023 winners for Large Service Providers are:
- Deutsche Telekom: Network Performance
- NTT: Brand, Service Delivery, Billing, and Customer Service
- Orange: Data Value
- Telefonica: Sales Reps
- Verizon: Voice Value
The 2023 winners for Midsized Service Providers are:
- Arelion: Data Value
- Cogent: Service Delivery and Customer Service
- COLT: Brand, Network Performance
- iBASIS: Sales Reps, and Billing
- TATA Communications: Voice Value
ATLANTIC-ACM is a leading strategic advisory and market diligence consulting firm to the telecom and technology sectors, helping operators and investors navigate changing market dynamics, economies, and technologies since 1991. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com