Boston, MA – May 7th, 2025, Leading research consultancy and market diligence firm ATLANTIC-ACM delivered its 2025 Global Wholesale Service Provider Excellence Awards on May 7th. The awards are based on ratings from 450+ unique wholesale buyers who provided over 1,800 carrier specific evaluations of service level and product quality for their current providers.
ATLANTIC-ACM introduced the Global Wholesale Report Card survey in 2000 to offer wholesale providers competitive customer experience, benchmarking data along with insights on shifting purchase dynamics and buying priorities.
Network Performance remains the primary consideration for global wholesale customers when buying services, followed by Price, Network Security, and Service Delivery.
Respondents indicated Core Data Connectivity, Last Mile Data Access services, and Wireless are expected to remain the primary drivers of future spending among wholesale buyers, whereas Voice Services are projected to experience a modest decline. The most frequently purchased services include Colocation, followed by Data Center Interconnection Exchange and Dark Fiber. Looking ahead, respondents show strong interest in expanding their use of Wholesale Security solutions. Respondents report migrating 30% of their TDM connections to Ethernet, while 12% indicate no plans to transition to alternative services
ATLANTIC-ACM gives awards across two carrier groups, Large Service Providers and Midsized Service Providers, which are segmented based on total estimated wireline revenue. ATLANTIC-ACM recognizes the top Large Service Providers and Midsized Service Providers in each major operational category, as well as the highest combined average for quality and price ratings (value) in data and voice.
The 2025 winners for Large Providers are:
- AT&T: Network Performance and Data Value
- Deutsche Telekom: Billing
- NTT: Brand, Service Delivery and Customer Service
- Orange Wholesale: Sales Reps
- Verizon: Voice Value
The 2025 winners for Mid-Sized Providers are:
- Arelion: Brand
- Cogent: Data Value
- iBASIS: Billing, Sales Reps, Customer Service and Voice Value
- Sparkle: Service Delivery and Network Performance
About ATLANTIC-ACM
ATLANTIC-ACM is a leading strategic advisory and market diligence consulting firm to the telecom and technology sectors, helping operators and investors navigate changing market dynamics, economies, and technologies since 1991. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com