Research consultancy ATLANTIC-ACM delivered its 2014 ATLANTIC-ACM Customer Choice Awards tonight at Capacity Magazine’s 2014 Metro Connect Awards Dinner in Miami. The awards are based on more than 1,800 individual ratings of metro wholesale service providers by their customers in surveys for the 2013 edition of ATLANTIC-ACM’s Metro Wholesale Service Provider Report Card. To be nominated for an award, a service provider had to have been rated among the top three performing providers in three key verticals – wireline, wireless and emerging customers.
2014 ATLANTIC-ACM Customer Choice Awards Nominees and Winners
For Operational Excellence Serving:
Wireline Customers:
Nominees: Fibertech, Level 3 and Zayo
Winner: Fibertech
Wireless Customers:
Nominees: Comcast, Cox Communications and FPL FiberNet
Winner: Cox
Emerging Customers:
Nominees: Cogent, Level 3 and Zayo
Winner: Zayo
For Data Value Serving:
Wireline Customers:
Nominees: Fibertech, FPL FiberNet and Level 3
Winner: FPL FiberNet
Wireless Customers:
Nominees: CenturyLink, Level 3 and XO
Winner: XO
Emerging Customers:
Nominees: Cogent, Windstream and Zayo
Winner: Cogent
Overall Metro Excellence:
Midsized and Under Carriers: Fibertech
Overall Metro Excellence, Large Carriers: CenturyLink
About ATLANTIC-ACM’s Metro Wholesale Service Provider Report Card
ATLANTIC-ACM’s Metro Wholesale Service Provider Report Card is an industry-wide, survey-based study that provides metro wholesale service providers with insight into their operations and competitive performance through ratings by their customers. Metro wholesalers gain deep understandings of their market positions in areas such as sales representatives, billing, provisioning, network performance and customer service, as well as product quality, pricing and perceived value. Launched in 2005, this annual study has become the industry’s principal study of metro wholesale provider performance.
About ATLANTIC-ACM
ATLANTIC-ACM is a leading provider of strategic research and consulting services to the communications and information industries. In addition to producing the industry’s principal customer satisfaction, benchmarking, and market sizing and opportunity studies, ATLANTIC-ACM assists clients in evaluating business development opportunities for successful investment, market entry and long-term planning. For more than two decades, ATLANTIC-ACM has helped leading companies identify opportunities, capture and retain market share, and navigate changing markets, economies and technologies. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.