BOSTON — Research consultancy ATLANTIC-ACM today announced the winners of its 2014 U.S. Long Haul Wholesale Service Provider Excellence Awards at COMPTEL PLUS in Las Vegas. The awards were based on more than 1,000 individual ratings of service providers by their wholesale customers for the 2014 edition of ATLANTIC-ACM’s U.S. Long Haul Service Provider Report Card. ATLANTIC-ACM President Fedor Smith delivered the awards.
This year’s winners are as follows:
Cogent: Data Value
Level 3: Brand
Sprint: Voice Value
tw telecom: Sales Reps
Verizon: Brand and Network
XO: Billing and Customer Service
About ATLANTIC-ACM’s U.S. Long Haul Wholesale Service Provider Report Card
ATLANTIC-ACM’s U.S. Long Haul Provider Report Card is an industry-wide, survey-based study that provides long-haul wholesale service providers with insight into their operations and competitive performance through ratings by their customers. Wholesalers gain deep understandings of their market positions in areas such as sales representatives, billing, provisioning, network performance and customer service, as well as product quality, pricing and perceived value. Launched in 1995, this annual study is the telecom industry’s principal study of long-haul wholesale provider performance.
ATLANTIC-ACM is a leading provider of strategic research and consulting services to the communications and information industries. In addition to producing the industry’s principal customer satisfaction, benchmarking, and market sizing and opportunity studies, ATLANTIC-ACM assists clients in evaluating business development opportunities for successful investment, market entry and long-term planning. For more than two decades, ATLANTIC-ACM has helped leading companies identify opportunities, capture and retain market share, and navigate changing markets, economies and technologies. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.