Fedor Smith

Managing M2M’s Big Data Will Be An All-Tech-On-Deck Exercise

It’s generally accepted that by the beginning of the next decade the machine-to-machine market, or, if you prefer, the larger-scope “Internet of things,” will have more connected devices than all other Internet connections combined. Even if that tipping point proves

Old-School Solutions for One of Telecom’s Dirty Little Secrets

Millions of dollars are lost every year due to delays in turning up telecom services. In addition to lost revenue, delays in service delivery result in unhappy customers at what is often a pivotal point in a new customer relationship. …

ATLANTIC-ACM Delivers 2014 U.S. Long Haul Wholesale Service Provider Excellence Awards

BOSTON — Research consultancy ATLANTIC-ACM today announced the winners of its 2014 U.S. Long Haul Wholesale Service Provider Excellence Awards at COMPTEL PLUS in Las Vegas. The awards were based on more than 1,000 individual ratings of service providers by …

The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments

Every year, ATLANTIC-ACM surveys hundreds of global wholesale buyers. We ask them to rate their wholesale providers in various customer-experience touch points as well as product quality and price competitiveness. A quick glance at this year’s ratings for overall operations …

Aaron Blazar

When Will Wireless Matter in the Consumer Broadband Access Battle?

The broadband ecosystem continues to evolve but a key question remains: When will wireless operators play a major role in disintermediating wired broadband service providers?

Wireless access via LTE delivers speeds that rival wired broadband in many places, yet today …

ATLANTIC-ACM Named Telecom Industry’s Best Metro Advisor Analyst Firm by Capacity Media

ATLANTIC-ACM Named Telecom Industry’s Best Metro Advisor Analyst Firm by Capacity Media

At this year’s Capacity Magazine’s 2014 Metro Connect Awards Dinner in Miami, strategy research consultancy ATLANTIC-ACM was awarded Capacity Magazine’s 2014 Metro Connect Award for Best Metro Advisor/Analyst. …

Aaron Blazar

Dark Fiber’s Role in the Mobile Backhaul Ecosystem

Dark fiber — the dirty word of early-2000s telecom — is back en vogue in the wireless backhaul market. With the pending initial public offering of Zayo Group, it seems the time is ripe to discuss dark fiber’s role in …

Global Wholesalers Rate Higher With Customers in Brand, Network Performance

In last month’s column, we covered the latest results from our annual study of global wholesale provider performance with their customers. We also discussed an emerging satisfaction gap by customer size. As wholesale providers focus on growth verticals, large …

ATLANTIC-ACM Announces 2014 Customer Choice Awards Winners

Research consultancy ATLANTIC-ACM delivered its 2014 ATLANTIC-ACM Customer Choice Awards tonight at Capacity Magazine’s 2014 Metro Connect Awards Dinner in Miami. The awards are based on more than 1,800 individual ratings of metro wholesale service providers by their customers in …

Winners of ATLANTIC-ACM Customer Choice Awards Announced Today at Metro Connect USA 2013

Nominations and awards recognize outstanding metro carrier performance in key wholesale customer verticals

ATLANTIC-ACM announced today the winners of its Customer Choice Awards, which were delivered by ATLANTIC-ACM president Fedor Smith today at Metro Connect USA 2013 in Miami, Fla. …