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The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments

The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments

by admin | Mar 6, 2014 | 2014 Analyses, All, Analyses

Every year, ATLANTIC-ACM surveys hundreds of global wholesale buyers. We ask them to rate their wholesale providers in various customer-experience touch points as well as product quality and price competitiveness. A quick glance at this year’s ratings for...
The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments

When Will Wireless Matter in the Consumer Broadband Access Battle?

by admin | Mar 5, 2014 | 2014 Analyses, Aaron Blazar, All, Analyses

The broadband ecosystem continues to evolve but a key question remains: When will wireless operators play a major role in disintermediating wired broadband service providers? Wireless access via LTE delivers speeds that rival wired broadband in many places, yet today...
The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments

ATLANTIC-ACM Named Telecom Industry’s Best Metro Advisor Analyst Firm by Capacity Media

by admin | Mar 4, 2014 | 2014 Press Releases, All, Press Releases

ATLANTIC-ACM Named Telecom Industry’s Best Metro Advisor Analyst Firm by Capacity Media At this year’s Capacity Magazine’s 2014 Metro Connect Awards Dinner in Miami, strategy research consultancy ATLANTIC-ACM was awarded Capacity Magazine’s...
The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments

Dark Fiber’s Role in the Mobile Backhaul Ecosystem

by admin | Mar 3, 2014 | 2014 Analyses, Aaron Blazar, All, Analyses

Dark fiber — the dirty word of early-2000s telecom — is back en vogue in the wireless backhaul market. With the pending initial public offering of Zayo Group, it seems the time is ripe to discuss dark fiber’s role in the U.S. mobile backhaul ecosystem and its...
The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments

Global Wholesalers Rate Higher With Customers in Brand, Network Performance

by admin | Mar 3, 2014 | 2014 Analyses, All, Analyses

In last month’s column, we covered the latest results from our annual study of global wholesale provider performance with their customers. We also discussed an emerging satisfaction gap by customer size. As wholesale providers focus on growth verticals, large...
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