Judy Reed Smith

Wear It Well – Inside or Out

I bought myself a 2014 present. My newest bracelet is black plastic and can tell me how many steps I’ve walked (2,551 by noon, without having yet made it to the gym), how many miles (1.6), how many flights of …

Judy Reed Smith

Clash of the Titans: Shaping the Future of US Wireless

The fight for stateside wireless customers shifted from intense to very intense when regulators quashed AT&T’s planned purchase of T-Mobile in late 2011.

Break-up fees of $2 billion, plus required AT&T spectrum, helped T-Mobile grow its network and enhance its

Fedor Smith

Managing M2M’s Big Data Will Be An All-Tech-On-Deck Exercise

It’s generally accepted that by the beginning of the next decade the machine-to-machine market, or, if you prefer, the larger-scope “Internet of things,” will have more connected devices than all other Internet connections combined. Even if that tipping point proves

Old-School Solutions for One of Telecom’s Dirty Little Secrets

Millions of dollars are lost every year due to delays in turning up telecom services. In addition to lost revenue, delays in service delivery result in unhappy customers at what is often a pivotal point in a new customer relationship. …

The Hidden Divide: Focus on Growth Verticals Drives Satisfaction Gap Between Global Wholesale Customer Segments

Every year, ATLANTIC-ACM surveys hundreds of global wholesale buyers. We ask them to rate their wholesale providers in various customer-experience touch points as well as product quality and price competitiveness. A quick glance at this year’s ratings for overall operations …

Aaron Blazar

When Will Wireless Matter in the Consumer Broadband Access Battle?

The broadband ecosystem continues to evolve but a key question remains: When will wireless operators play a major role in disintermediating wired broadband service providers?

Wireless access via LTE delivers speeds that rival wired broadband in many places, yet today …

Aaron Blazar

Dark Fiber’s Role in the Mobile Backhaul Ecosystem

Dark fiber — the dirty word of early-2000s telecom — is back en vogue in the wireless backhaul market. With the pending initial public offering of Zayo Group, it seems the time is ripe to discuss dark fiber’s role in …

Global Wholesalers Rate Higher With Customers in Brand, Network Performance

In last month’s column, we covered the latest results from our annual study of global wholesale provider performance with their customers. We also discussed an emerging satisfaction gap by customer size. As wholesale providers focus on growth verticals, large …

Charlie Reed

Comcast-Time Warner Cable Merger to Create Fourth Largest Business Services Player

Today, the Time Warner Cable merger saga came to a tentative conclusion as Comcast agreed to purchase the company in a deal worth $45.2 billion, or $154 a share. There are many implications in this deal for consumer services, which …

Aaron Blazar

Go-to-Market Tune Ups for Small Cell Infrastructure Players

Tower providers, fiber players, integrators and others are focused on capturing business from the next round of U.S. mobile infrastructure expansion – small cells. In my previous analysisThis email address is being protected from spambots. You need JavaScript enabled